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BSO Floater-Everett, Arlington, Marysville, Woodinville, Kirklan
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671408

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MUFG Union Bank

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
BSO Floater-Everett, Arlington, Marysville, Woodinville, Kirklan
**Discover your opportunity with Union**

BankŪ and become a part of one of the world's leading financial groups. Union
Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest
financial group in the world with total assets of over $2.4 trillion (as ranked
by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In
the U.S., we're 13,000 strong, working together to positively impact every
customer, organization, and community we serve. At Union Bank, we aim to be the
premier and most-trusted West Coast bank, serving customers with high-touch,
local delivery and global capabilities as we leverage our rich, 150-year
history. This is all part of our inclusive, high-performing culture supported
by competitive Total Rewards, including our cash balance pension plan. Join a
team that's working to fulfill its vision to be the world's most trusted

**financial group.**

# JobSummary:

Reporting to the Regional Manager, the Branch Service Officer
Floater is responsible for assisting management with day-to-day branch
operations with an emphasis on risk mitigation and regulatory compliance, in
addition to coaching and promoting effective sales referrals activities and
providing ongoing staff training and development. The position requires
collaboration as well as independence and flexibility as the incumbent must
travel to assist branches within the region as requested. The Branch Service Officer
Floater may receive day-to-day work direction from the Regional Manager, Branch
Manager or Branch Service Manager, if applicable. Depending on the office
assigned, the Branch Service Officer Floater may also be responsible for

**service management of specialty segments.**

# MajorResponsibilities:

35% Branch Operations/Risk Management/Compliance

Assist the branch in the training and support of risk
mitigation activities. Ensure the branch staff understands, has knowledge of,
and adheres to operating policies, procedures and regulatory requirements.
Effectively resolve problems, exceptions, and account adjustments. Approve or
disapprove transactions within assigned authority limits. Assist the branch in
leveraging workforce planning tools to optimize staffing. When necessary, may
be required to perform activities related to other branch positions (e.g. cash
handling, opening new accounts). Time spent performing cash handling and/or
opening new accounts could vary based on branch volumes and staffing.

25% Customer Service

Assist Manager to ensure consistent and exceptional
experiences are provided to foster customer satisfaction and retention. Resolve
customer issues and complaints in a timely, professional and effective manner.
Act as liaison with other support areas of the Bank to resolve customer issues.

20% Training/Coaching

Staff Assist Manager in the coaching of staff as appropriate.
Provide guidance to branch employees to ensure they are able to perform their
job effectively Coach applicable staff to ensure consistent performance

**expectations are achieved**

20% Sales Support


Promote sales referrals by demonstrating leadership and modeling the sales
culture. Assist the branch in coaching tellers to effectively identify quality
referral opportunities and refer appropriately. The Branch Service Officer
Floater actively supports the programs and goals of Branch and Bank Management
and must be able to operate the office in the absence of other branch officers

**Additional Information:**

+ Typically requires 2 years of experience andincreasing levels of responsibility within branch operations. Possess knowledgeof banking products and services.

+ Requires strong sales and service orientation andthe ability to communicate effectively with all levels of management andclients.

+ Possess excellent verbal, written andinterpersonal communication skills.

+ Requires hands-on experience in opening of newaccounts, lost or stolen checkbook, deceased processing, conversion to trustaccount, etc.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

# Job: _Branch Banking_

# Title: _BSO Floater-Everett, Arlington, Marysville, Woodinville, Kirkland_

# Location: _WASHINGTON-Everett_

# Requisition ID: _10021494-WD_

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