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Customer Service Representative
TACOMA WA 98424
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673344

Company Profile

Waste Connections, Inc

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  10 Views, 0 Applications  
 
Customer Service Representative
**Job Title**
Customer Service Representative
**Employee Type**
Employee
**Requisition Primary Location**
Fife, Washington
**

Job Description**


Who Are We?


WASTE CONNECTIONS, Inc. (NYSE:WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. The Company serves more than 7 million residential, commercial and industrial customers across 39 states and 6 Canadian provinces. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America", 3 _Years in a Row_ !


Click here to view a short video about Waste Connections, Inc.: -connections


Why you need to join us!


+ CULTURE: It's a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important.

+ INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.


The Position:

We are looking for a _High Energy_ **Customer Service Representative** to join the team at our location in **Fife, WA** . Previous waste experience would be a huge _plus_ !


DUTIES AND RESPONSIBILITIES:


+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

+ Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

+ Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

+ Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

+ Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

+ Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

+ A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.


WORKING CONDITIONS AND PHYSICAL EFFORT:


+ Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

+ CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

+ Also, long periods spent sitting, typing, or looking at a computer screen are common.


MINIMUM JOB REQUIREMENTS:


+ Ability to read, write, comprehend and communicate in English.

+ 2 years of Customer Service experience in a high call volume atmosphere.

+ Experience with MS Word, Excel, and Email _preferred_ . Typing and 10-key skills are required.

+ Excellent organization and communication skills.

+ Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

+ College degree strongly preferred.

+ Collections experience strongly preferred.


**_Apply today_** **_and Connect with Your Future at_** **_www.wasteconnections.com!_** at


_We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement._


_Waste Connections is an Affirmative Action/Equal Opportunity Employer_ _(Minorities/Female/Disabled/Veterans)_


**Job Requirements:**


**Education:**


High School


**Language:**


**Certification(s):**


**Competencies:**


**Responsibilities:**


**Skills:**


**Who We Are**


Waste Connections Inc. is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.


OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.


**Our Opportunities**


BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You'll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.


LET'S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you'll quickly discover that great opportunities are all around you. At Waste Connections, you'll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.

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